Gartner Research

Agile HR Process Redesign (CSR)

Published: 21 April 2019

ID: G00706565

Analyst(s): Human Resources Research Team

Summary

CSR created a methodology rooted in agile principles to innovate various business processes and challenges. CHROs can use this case study to identify opportunities to apply agile concepts to HR processes.

Table Of Contents

Overview

Solution Highlights

Objective: Diagnose Employee Concerns to Create More Relevant Business Solutions

Business Context

Solution Overview

Identification: Dedicated Focus on Problem Identification

Immersion: Exploration of the Problem

Insights: Identification of Must-Solve Issues

Ideation: Solution Generation and Prioritization

Impact: Solution Iteration and Improvement

New Performance Management System Pilot

Results

Q&A With Luke Murphy, Executive General Manager of HR, and Juliet Maynard, People and Safety Manager

About This Research

Recommended by the Authors

Endnote

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.