Published: 11 April 2019
Analyst(s): Customer Service and Support Research Team
Increased pressure to deliver digital service is driving service organizations’ goals and investment priorities. When service and support leaders understand their peers’ challenges and solutions, they can better shape and assess their own strategies for 2019.
Table of Contents
Trending Topics in 2019
Table 1: Trending Topics in Customer Service and Support
2019 Operational Landscape
Urgency Around Digital Service
Recommended by the Authors
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