Gartner Research

Developing an Outsourcing Strategy

Published: 26 April 2019

ID: G00707421

Analyst(s): Finance Research Team


Outsourcing any business activity has its own set of challenges and risks. Shared services leaders can use this research to understand the key imperatives they must follow when developing an outsourcing strategy for the organization.

Table Of Contents

The Importance of a Well-Defined Outsourcing Strategy

3 Imperatives for an Effective Outsourcing Strategy

Understand Outsourcing Risks

Table 1: Key Risks at Each Stage of the Risk Exposure Life Cycle

Select Best-Fit Activities to Outsource

Table 2: Activity Selection Framework

Prepare Activities for Transition

Fix-and-Shift Approach

Shift-and-Fix Approach


Recommended by the Authors

About This Research


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