Gartner Research

Stakeholder Expectations for Shared Services Effectiveness

Published: 29 March 2019

ID: G00707428

Analyst(s): Finance Research Team


Shared services staff generally understand which general attributes and competencies are most important to their stakeholders, but they often have different views on the attributes where shared services is most effective. Understand where shared services’ performance falls behind stakeholder expectations, and how a service management system can help close the gap.

Table Of Contents

Views on Shared Services’ Effectiveness

Shared Services’ Effectiveness Gap

The Importance of a Service Management System

Recommended by the Authors


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