Published: 29 March 2019
Analyst(s): Finance Research Team
Shared services staff generally understand which general attributes and competencies are most important to their stakeholders, but they often have different views on the attributes where shared services is most effective. Understand where shared services’ performance falls behind stakeholder expectations, and how a service management system can help close the gap.
Views on Shared Services’ Effectiveness
Shared Services’ Effectiveness Gap
The Importance of a Service Management System
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