Gartner Research

Future-Oriented Technology Investment (Philips)

Published: 01 May 2019

ID: G00707646

Analyst(s): Customer Service and Support Research Team

Summary

Service leaders responsible for technology and innovation can learn from Philips’ future-oriented approach to technology investment that maps the customers’ future-journey to identify the long-term technology needs and involves stakeholders throughout the process to secure an easy buy-in.

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Recommended by the Authors

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