Gartner Research

Unconscious Bias: It’s Hard to Change People, So Change Workplace Processes

Published: 29 March 2019

ID: G00708301

Analyst(s): Legal and Compliance Research Team


Studies show unconscious bias at work in legal settings — among law firm partners and in-house counsel alike. Training on this topic is trendy, but it’s best for raising awareness, not changing behavior. So, rethink performance assessments and work assignments; review retention and promotions.

Table Of Contents

A Serious Issue for Legal

Training is Trendy, But There’s Little Evidence of Effectiveness

Rethinking 3 Processes Can Help

Evidence-Based Evaluations and Feedback for All

Widen the Pool of Staff Considered for (and Making) Work Assignments

Treat Your Efforts As an Ongoing Battle

Recommended by the Authors


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