Gartner Research

Ignition Guide to Building a Technology Roadmap for Communications

Published: 09 April 2019

ID: G00708191

Analyst(s): Communications Research Team


Communications leaders should use this five-step guide to identify best-fit technologies to support communications objectives, create a multiyear communications technology roadmap, define timelines for technology implementation and communicate the plan to relevant business partners.

Table Of Contents



Step 1 of 5: Prepare for Building a Technology Roadmap for Communications

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 5: Identify Communications Objectives for Technology and Understand Communications Technology Trends


How to Set Up for Success

Step 3 of 5: Assess and Select Communications Technologies for Investment


How to Set Up for Success

Step 4 of 5: Finalize and Communicate the Technology Roadmap


How to Set Up for Success

Step 5 of 5: Monitor the Effectiveness of the Communications Technology Roadmap

Review Your Performance

Keys to Continued Success

Recommended by the Authors

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