Gartner Research

Agile HR Process Redesign (CSR)

Published: 23 April 2019

ID: G00431543

Analyst(s): Human Resources Research Team


CSR created a methodology rooted in agile principles to innovate various business processes and challenges. CHROs can use this case study to identify opportunities to apply agile concepts to HR processes.

Table Of Contents


Solution Highlights

Objective: Diagnose Employee Concerns to Create More Relevant Business Solutions

Business Context

Solution Overview

Identification: Dedicated Focus on Problem Identification

Immersion: Exploration of the Problem

Insights: Identification of Must-Solve Issues

Ideation: Solution Generation and Prioritization

Impact: Solution Iteration and Improvement

New Performance Management System Pilot


Q&A With Luke Murphy, Executive General Manager of HR, and Juliet Maynard, People and Safety Manager

About This Research

Recommended by the Authors


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