Gartner Research

How to Evaluate Cloud-Based Meeting Solutions

Published: 06 June 2019

ID: G00384643

Analyst(s): Patrick Borka


In a recent Gartner survey, 65% of companies used cloud-based conferencing, with 27% in the process of deployment. Cloud-based meetings have evolved, enabling new ways of working, and bring new challenges. This research guides application technical professionals in selecting a cloud-based platform.

Table Of Contents


  • When to Evaluate
  • Geographical Compatibility
  • Functional Mapping
    • Scheduled Collaborative Meeting
    • Ad Hoc Collaborative Meeting
    • Training Meeting
    • General Event Presentative Meeting
    • High-Production Presentative Meeting
  • Usage and Impact
  • Technical Readiness
    • Network Preparedness
    • Integration
    • Desktop Client, Browser Support and Mobile App Access
    • Security
    • Policies and Permissions
  • Exit Strategy
  • Strengths
  • Weaknesses


Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.