Gartner Research

Automated Operations Tools

Published: 05 June 2019

ID: G00431393

Analyst(s): Consult the Board Research Team

Summary

This summary contains input from thirteen members on automated operations tools. We begin this summary with an overview of members' adoption of such tools, highlighting the specific solutions they have adopted and the timeframe of implementation. We further examine the contexts in which members use the tools and identify the teams that manage them. Next, we discuss the costs members have incurred and the key challenges that arose during implementation of the tools. We close by assessing members' satisfaction with their tools and by highlighting the features they find most valuable.

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