Published: 05 June 2019
Analyst(s): Consult the Board Research Team
This summary contains input from thirteen members on automated operations tools. We begin this summary with an overview of members' adoption of such tools, highlighting the specific solutions they have adopted and the timeframe of implementation. We further examine the contexts in which members use the tools and identify the teams that manage them. Next, we discuss the costs members have incurred and the key challenges that arose during implementation of the tools. We close by assessing members' satisfaction with their tools and by highlighting the features they find most valuable.
©2021 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.