Gartner Research

How to Implement, Operate and Mature a Successful IT Vendor Management Function

Published: 10 June 2019

ID: G00383276

Analyst(s): Joanne Spencer


Vendor management competency remains relatively low as VM leaders grapple with implementing vendor management as an enterprisewide discipline. Sourcing, procurement and vendor management leaders can use this framework to implement, operate and mature a successful vendor management function.

Table Of Contents


  • Gartner’s IT Vendor Management Framework
  • Manage the Function
    • Manage Functional Strategy and Design
    • Establish IT Vendor Governance
    • Measure and Report IT Vendor Management Functional Performance
  • Partner With Stakeholders
    • Manage ITVM Business Partner Needs
    • Drive Stakeholder Adoption of ITVM
  • Manage Operations
    • Segment IT Vendors
    • Manage IT Vendor Contracts
    • Manage IT Vendor Risk
    • Manage IT Vendor Performance
    • Manage IT Vendor Change
  • Develop and Manage Talent
    • Manage Hiring Process for ITVM
    • Assess and Review ITVM Talent
    • Develop ITVM Skills and Competencies
  • Gartner’s IT Score Maturity Model for IT Vendor Management

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