Gartner Research

Customer-Focused Improvements of Internal PMO Services (Progressive)

Published: 26 June 2019

ID: G00704153

Analyst(s): PMO Research Team

Summary

Progressive’s PMO incorporated internal service customers’ voice and perspective to determine why service performance lagged and how to improve services. This study helps program and portfolio management leaders recalibrate PMO service offerings and promote service benefits to prospective customers.

Table Of Contents

Overview

Solution Highlights

Challenge

Solution Overview

Results

Recommendations

About This Research

Recommended by the Authors

Presentation Deck

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