Gartner Research

Tech CEOs: How and When to Improve Business Processes to Enable Scalable Growth

Published: 11 June 2019

ID: G00389058

Analyst(s): Neil McMurchy , Arthur Villa


A survey of tech CEOs reveals that 68% prioritize business expansion, but only 26% prioritize process improvement — overlooking the importance of process as an enabler of growth. To meet their growth goals, tech CEOs must develop scalable front-office processes before focusing on the back office.

Table Of Contents
  • Key Challenges



  • Focus on Front-Office Processes That Support Business Expansion
  • Build Processes That Exponentially Scale Over Time and Eliminate Those That Don’t
  • Focus on the Improvement of Back-Office Processes After Your First Acquisition or IPO
  • Use Strategic Process Improvement to Enable Long-Term Growth

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