Gartner Research

Toolkit: Product Managers in Banking Can Differentiate Offerings in IT Infrastructure, IaaS and Cloud Services With Effective SLAs

Published: 12 June 2019

ID: G00387634

Analyst(s): Mark Ray , David Ackerman


Our Toolkit allows product managers in banking to differentiate offerings in the market by having targeted SLAs that help clients meet IT and banking business requirements. Product managers must review and compare SLAs to this market-based Toolkit, to drive maturity in banking-specific IT contracts.

Table Of Contents

When to Use

  • Effective Use of Service Levels

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