Gartner Research

China Summary Translation: 'CIOs Must Demonstrate the Business Value of IT to Broaden IT’s Role in the Business'

Published: 12 June 2019

ID: G00389541

Analyst(s): Sanil Solanki , Owen Chen


CIOs still struggle to demonstrate the business value of IT, according to a recent Gartner survey. In the digital age, where the potential for IT to add value has grown exponentially, CIOs must develop a sound approach to demonstrating the business value of IT.

Table Of Contents



CIOs Must Demonstrate the Business Value of IT to Broaden IT’s Role in the Business

  • Impacts
  • Recommendations


Impacts and Recommendations

  • Only 7% of Organizations Are Consistently Successful at Demonstrating BVIT, Leading to IT Being Left Out of Strategic Decision Making and Budget Cuts to IT
    • Better Business Cases Boost BVIT
    • A Combination of Metrics Provides an Overall Picture of Contribution to Business Objectives and Outcomes
  • About 45% of Organizations Have No Formal Way of Measuring BVIT, So CIOs Take Full Responsibility for Demonstrating BVIT
  • About 29% of Organizations Had Cost or IT Budget Metrics as Their Metric for Communicating BVIT, So Most Conversations Around IT Focus Only on Costs
  • Board Expectations of IT Often Do Not Align With IT’s Own Targets, Which Can Lead to CIO Frustration and Continuous Cost Cutting
    • Having a Leadership Role in Shaping New Business Model Design and Using Technology to Optimize Business Costs Will Improve BVIT in the Next Five Years
    • Digital KPIs Help Drive Business Cost Optimization and New Business Model Design

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