Gartner Research

AI Benefits — Insights From 100 Examples

Published: 12 June 2019

ID: G00390646

Analyst(s): Svetlana Sicular , Saniye Alaybeyi , Bern Elliot


This report reviews the benefits cited in 100 AI projects, because identifying and quantifying the benefits offered by AI projects is a major challenge for application leaders. Success depends on considering both tangible and intangible benefits, and determining how to meaningfully quantify them.

Table Of Contents
  • Key Challenges



  • Identify the Sources and Types of Benefits for Each AI Project
  • Use a Mix of Tangible and Intangible Benefits
  • Classify the Project Benefits Into Higher-Level Categories

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