Gartner Research

How to Prepare for the CCPA and Navigate Consumer Privacy Rights

Published: 12 June 2019

ID: G00376083

Analyst(s): Lydia Clougherty Jones , Nader Henein


The California Consumer Privacy Act introduces new challenges when handling personal data and raises the baseline across the U.S. Security and risk management leaders should seize the opportunity to position their privacy program as a competitive advantage and not merely for compliance.

Table Of Contents
  • Key Challenges



  • Identify Your Organization’s Capacity to Address the CCPA — Define Privacy Metrics
    • Step 1: Measure
    • Step 2: Track
    • Step 3: Assess and Improve
  • Deliver Business Value With a User-Centric SRR Fulfillment Program
  • Avoid Hidden Pitfalls — Lessons Learned in the Trenches
    • Trust but Verify
    • Vary Request and Response Options
    • Don’t Undertake an Impossible Task
    • Augment Your Vendor Management
    • Focus on the Request Rather Than the Requirement

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