Gartner Research

China Summary Translation: 'Architecture of Conversational Platforms'

Published: 19 June 2019

ID: G00389548

Analyst(s): Roger Sheng , Magnus Revang


Conversational interfaces are changing how we relate to machines, and application leaders need to understand this paradigm to stay ahead. Here, we look at conversational platforms, chatbot frameworks and virtual assistants through the lens of a common conversational architecture.

Table Of Contents



Architecture of Conversational Platforms

  • Key Findings
  • Recommendations


  • Architecture
  • Capabilities
    • User Interface
    • Processing
    • Contextual Awareness
    • Handling
    • Integration
    • Response Generation
    • Exception Handling
    • Analytics/Supervision
    • What About End-to-End Machine Learning?
  • Using This Research Effectively

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