Gartner Research

China Summary Translation: 'Architecture of Conversational Platforms'

Published: 19 June 2019

ID: G00389548

Analyst(s): Roger Sheng, Magnus Revang

Summary

Conversational interfaces are changing how we relate to machines, and application leaders need to understand this paradigm to stay ahead. Here, we look at conversational platforms, chatbot frameworks and virtual assistants through the lens of a common conversational architecture.

Table Of Contents

主要发现

建议

Architecture of Conversational Platforms

  • Key Findings
  • Recommendations

Analysis

  • Architecture
  • Capabilities
    • User Interface
    • Processing
    • Contextual Awareness
    • Handling
    • Integration
    • Response Generation
    • Exception Handling
    • Analytics/Supervision
    • What About End-to-End Machine Learning?
  • Using This Research Effectively

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.