Gartner Research

Toolkit: Effective Pricing and Bundling to Maximize Your Contact Center Revenues

Published: 21 June 2019

ID: G00392648

Analyst(s): Sebastian Hernandez

Summary

Transitioning contact center products from on-premises to cloud requires a change in the pricing model that will impact the cash flow and recurring revenue. Product managers should use this toolkit to assess how the price of components and attach rates will modify revenue streams.

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