Gartner Research

How Life Science Companies Can Become a CMO’s Customer of Choice

Published: 24 June 2019

ID: G00389899

Analyst(s): Miguel Cossio , Sam New


Contract manufacturing organizations in life sciences segment their customers and extend certain benefits to preferred customers such as priority access and top talent. This research helps supply chain leaders in life science companies seek progress toward becoming CMOs’ customers of choice.

Table Of Contents
  • Key Challenges



  • Assess Your Performance in Critical Areas
  • Capture Candid Feedback From CMOs
    • One to One
    • One to Many
  • Develop an Improvement Plan
  • Define and Agree Upon Measurable Indicators of Progress

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