Gartner Research

How CIOs Can Determine Which IT Services to Manage as Products and Crucial Steps for Early Success

Published: 24 June 2019

ID: G00387982

Analyst(s): Dale Kutnick , Irving Tyler , Lars Van Dam


As digital optimization and transformation increases, CIOs must expand their IT operating approach to include product-centric information and technology delivery. CIOs must discern when a project management delivery approach is appropriate and when to shift to a product management delivery model.

Table Of Contents


  • Step 1: Segmenting IT Deliverables Into Products and Projects
  • Step 2: Create IT Products and Services With a Full Life Cycle Management Approach That Assumes a Five- to Seven-Year Life Span
  • Step 3: Develop a Comprehensive Product/Service Portfolio

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