Gartner Research

Achieve Deal Excellence by Comparing Your Workplace Services Against Gartner’s Operational Performance Metrics

Published: 25 June 2019

ID: G00390272

Analyst(s): David Groombridge , Daniel Barros , Claudio Da Rold


Leading digital organizations need best-in-class workplace services and delivery models. Sourcing, procurement and vendor management leaders can now benchmark their current service performances against best-in-class outsourcers to plan and achieve measured, valuable cost and service improvements.

Table Of Contents
  • Key Challenges



  • Evaluate Your Current Workplace Services Against These Best-in-Class Metrics
    • Example of Usage of Gartner’s Operational Metrics for an Average Organization
  • Understand the Differences Between Regional Markets
  • Plan for Your Next Sourcing Initiative
  • Identify Your Target MWS Operational Performance Factors

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