Gartner Research

SLA Builder

Published: 25 June 2019

ID: G00710488

Analyst(s): CIO Research Team

Summary

A service level agreement is a formal document that defines a working relationship between the different parts of an organization by creating a common understanding about services, priorities and responsibilities. This tool helps members build their own service agreements while saving time and money in the process.

Table Of Contents

Overview

Directions for Use

Recommended by the Authors

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