Gartner Research

Retail CIOs Should Align IT Cost Optimization Strategies With Customer Expectations to Scale Digital Business

Published: 27 June 2019

ID: G00402984

Analyst(s): Miriam Burt


Retail CIOs are charged with directing cost optimization efforts that are often clouded by conflicting priorities and internal politics. Gartner recommends a proactive and strategic approach for retail CIOs to lead cost optimization activities in both customer-facing and enterprise activities.

Table Of Contents


  • Realign the Cost Optimization Strategy to Customer Expectations to Maximize Revenue
    • Leverage the Core High-Level Customer Processes
  • Utilize IT Cost Optimization to Credibly Lead GNFR Procurement Optimization, Potentially Harvesting Significant Savings
  • Take a Proactive and Strategic Approach to IT Cost Optimization as Part of GNFR Procurement Optimization
    • Basic Steps for Retail CIOs to Get Up and Running With IT Cost Optimization
  • Build Cost Optimization on Enterprise Collaboration and Trust to Benefit All Areas of the Business and Yield Competitive Advantage
    • The CFO Can Be a Natural Ally

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