Gartner Research

Sizing the Opportunity for UCaaS Market Segments

Published: 27 June 2019

ID: G00414685

Analyst(s): Megan Fernandez


Product managers for unified communications as a service must prioritize R&D and go-to-market resources to effectively align UCaaS portfolios with growth opportunities. Evaluating segment-level (size, technology, industry) dynamics is critical to product planning.

Table Of Contents


  • The UCaaS/UC Market Opportunity
  • Total Available Market
    • Total Available Market: Cloud Telephony
    • Total Available Market: Conferencing and Group Videoconferencing Systems
  • Segmenting the Market to Size the Market Opportunity
    • Segmenting the Market: Cloud Telephony UCaaS
    • Segmenting the Market: Conferencing

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