Gartner Research

How to Identify Metrics and KPIs to Measure IT’s Business Value Contribution

Published: 28 June 2019

ID: G00389387

Analyst(s): James Anderson


Many CIOs are challenged to overcome stakeholders’ perception that they don’t truly understand the business. CIOs should use these strategies to create KPIs and metrics that evolve IT’s perception as a business partner — enabling more-effective decision making toward improved business outcomes.

Table Of Contents
  • Key Challenges



  • Create Metrics That Drive Decision Making
    • Look at the Dashboard, and Answer “So What?”
  • Make Clear How the Business Benefits From a Value Chain Context and How This Translates Into CIO Success
  • Identify and Communicate the Downstream Impact
    • Develop Performance Metrics for the Non-IT Business Partner

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