Gartner Research

Redesign IT Interview Process to Improve Quality of Hires

Published: 28 June 2019

ID: G00430081

Analyst(s): Lily Mok


Interviewing is an important step in the hiring process to assess candidates’ fit for the job and the organization. This research provides CIOs with guidance on how to make better hiring decisions through a structured and consistently applied interview process.

Table Of Contents
  • Key Challenges



  • Decide Whom to Involve in the Interview Process and Their Roles in Hiring
  • Define Job Requirements and a Best-Fit Candidate Profile for Résumé Screening and Interview Assessment
  • Determine the Technique(s) That Best Links the Interview Process to Hiring Goals
  • Structure the Interview Guide to Focus on Assessing Competencies for Job and Organizational Fit
  • Provide Interviewers With Resources and Support on Interview Techniques and the Decision-Making Process

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