Gartner Research

Verizon’s Task-Level Evaluation of Self-Service Candidates

Published: 28 June 2019

ID: G00710396

Analyst(s): Customer Service and Support Research Team

Summary

Customer service and support leaders responsible for building out self-service functionality can learn from Verizon’s approach to migration, which involves deconstructing customers’ issues into smaller tasks to help identify previously overlooked opportunities.

Table Of Contents

Overview

Solution Highlights

Challenge

Solution Overview

Results

Recommendations

About This Research

Recommended by the Authors

Presentation Deck

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