Gartner Research

HR Structure Types — Balancing Competing Tensions

Published: 28 June 2019

ID: G00403297

Analyst(s): Piers Hudson


Chief human resources officers must address key tensions arising when translating the “Ulrich” model into their HR structure, or risk HR teams coming into conflict with one another and duplicating one another’s work.

Table Of Contents
  • Key Challenges



  • Key Structure Tensions Arising From the Ulrich Model
    • Tension 1: Separating HRBP Transactional and Strategic Roles Versus Clear Accountability and Accessibility
    • Tension 2: COE Standard-Setting Versus Implementation Support
    • Tension 3: Standardized SSC Services Versus Local Knowledge
  • Prioritizing the Trade-Offs to Focus On

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