Gartner Research

Toolkit: Essential Metrics for Application Services

Published: 02 July 2019

ID: G00414736

Analyst(s): Fabio Di Capua, Gunjan Gupta, Brett Sparks

Summary

This Toolkit provides sourcing, procurement and vendor management leaders with service-level metrics they should consider when negotiating application services. Prioritize these metrics in alignment with your business needs to drive service quality from external providers’ delivery.

Table Of Contents

When to Use

  • Effective Use of Service Levels

Downloadable Attachments

  • Note 1 Definitions and Examples

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