Gartner Research

Market Share Analysis: ITOM Experience Management, 2018

Published: 02 July 2019

ID: G00390159

Analyst(s): Laurie Wurster , Rishabh Dua


Digital transformation initiatives propelled ITOM experience management, one of ITOM’s most mature product categories, to $4.8 billion in software revenue in 2018. TSPs should seek differentiation in areas that support customer evolution, such as user experience and faster, easier access to data.

Table Of Contents
  • Key Market Findings
  • Vendor Performance Highlights

Market Share Data

Overall Market Segment Performance Analysis

  • Midmarket Opportunities for SaaS Keep ITSM Growing Strong
  • Solid Growth, Albeit Off a Low Base, for SAM/ITAM/ITFM
    • SAM
    • ITAM
    • ITFM

Top Vendors Analyzed

  • Experience Management: ITSM
    • ServiceNow
    • BMC
    • Ivanti
    • ManageEngine
    • Micro Focus (HPE Software)
  • Experience Management: SAM/ITAM/ITFM
    • VMware
    • Flexera
    • Snow
    • IBM

Mergers and Acquisitions

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