Digital transformation initiatives propelled ITOM experience management, one of ITOM’s most mature product categories, to $4.8 billion in software revenue in 2018. TSPs should seek differentiation in areas that support customer evolution, such as user experience and faster, easier access to data.
- Key Market Findings
- Vendor Performance Highlights
Market Share Data
Overall Market Segment Performance Analysis
- Midmarket Opportunities for SaaS Keep ITSM Growing Strong
- Solid Growth, Albeit Off a Low Base, for SAM/ITAM/ITFM
Top Vendors Analyzed
- Experience Management: ITSM
- Micro Focus (HPE Software)
- Experience Management: SAM/ITAM/ITFM
Mergers and Acquisitions
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