Gartner Research

Forecast Analysis: Unified Communications, Worldwide, 2Q19 Update

Published: 08 July 2019

ID: G00383773

Analyst(s): Daniel O'Connell , Brandon Medford , Sebastian Hernandez , Scott Morrison, Tom Eagle , Megan Fernandez


Global UC spending will grow at a 2.6% CAGR to reach $46.4 billion in 2023. Technology and service providers positioning UC solutions can leverage the growth of the nonroutine workforce to position UC solutions.

Table Of Contents
  • Forecast Assumptions
  • Market Impacts
  • Notable Changes

Forecast Data Summary

Forecast Model Summary

Influencing Factors and Assumptions

  • Influencing Factor: Firmographics
    • Forecast Assumption: By 2022, the growth of the nonroutine workforce will boost the overall uptake of organizational conferencing adoption by 8%.
    • Forecast Assumption: By 2022, the growth of the nonroutine workforce will accelerate the extension of conferencing services to employees within organizations by 10%.
  • Influencing Factor: Provider/Technology Offerings
    • Forecast Assumption: Maturing telephony capabilities that are part of cloud office suites (Microsoft and Google) will accelerate the migration from premises-based telephony to cloud-based telephony by 3% in 2020 and 5% in 2021.

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