Gartner Research

Capitalize on the Power Shifting to the Healthcare Consumer

Published: 08 July 2019

ID: G00407085

Analyst(s): Jeff Cribbs, Anurag Gupta

Summary

As industry pivots away from a volume-centric model, the financial viability of healthcare organizations relies on engaging the healthcare consumers. Product managers must equip the healthcare and life science CIOs to lead digital efforts to improve engagement.

Table Of Contents

Analysis

  • Healthcare Power Is Shifting to Consumers
    • Consumer-Empowered Care Results in Improved Clinical and Medical Cost Outcomes
    • Growth of Digital in Healthcare Creates New Engagement Channels
    • Healthcare Consumers’ Expectations of Healthcare Change in the Era of Digital Business
    • Market-Based Policies Give Healthcare Consumers Power of the Purse
    • Regulation and Contractual Provisions Tie Revenue to Consumer Experience
    • Healthcare Sees a Structural Shake-Up
  • Impact
    • Healthcare and Life Science Enterprises
    • CIO and IT Department
  • Market Implications

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.