Gartner Research

Success Factors in Selecting HR Outsourcing Vendors

Published: 09 July 2019

ID: G00403295

Analyst(s): Eser Rizaoglu , Armin Deuter


Chief HR officers face the likelihood of unexpected costs and service gaps after signing vendor contracts. For outsourcing — a key cost optimization lever — to succeed, chief HR officers should drive and use robust methods and practices during the vendor selection stage to decrease this likelihood.

Table Of Contents
  • Key Challenges



  • HR Taking the Lead in Preparing for the Process
    • Main Components:
  • Clearly Define Your Requirements Before the Vendor Selection Process
    • Main Components:
  • Use a Robust RFP and Vendor Evaluation Methodology
    • Main Components:

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