Gartner Research

Healthcare Payer CIOs Should Adopt Automation Mixology

Published: 09 July 2019

ID: G00388581

Analyst(s): Mandi Bishop , Laurie Shotton , Nicole Sturgill


Healthcare payer CIOs face a dizzying array of overlapping automation tools, confounding the task of determining what tool to use and how. CIOs must start the selection process by focusing first on their key business problem, and then working backward to pick a matching automation technology.

Table Of Contents
  • Key Challenges



  • Define the Desired Business Outcome
  • Redesign the Process
  • Choose the Right Automation Tools
    • Workflow
    • Data
    • Systems
  • Assess Business Value Change
  • Build an IT Team of Automation Mixologists
    • Mixology Approach Examples

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