Gartner Research

Winning in the Turns: Scenario Planning for Navigating Economic Uncertainty

Published: 09 July 2019

ID: G00711373

Analyst(s): Customer Service and Support Research Team

Summary

This research helps customer service and support leaders understand benefits of scenario planning to maintain your function’s strategic focus, take advantage of opportunities and plan for potential risks during moments of economic uncertainty.

Table Of Contents

Recommended by the Authors

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