Gartner Research

Getting Value Early From Business-Led IT — Critical Actions for CIOs Required

Published: 10 July 2019

ID: G00389019

Analyst(s): Simon Mingay , Darren Topham


A 2019 Gartner survey shows organizations derive significant value from business-led IT. But they could realize that value more quickly by partnering closely with the IT organization, which could provide additional IT services and support. We review survey results and make recommendations for CIOs.

Table Of Contents


  • Investing in Support Services and Training to Reduce Time to Value for Business-Led IT Solutions
    • Actions for the CIO
    • Why Time to Value Is a Problem in Business-Led IT
  • Active Oversight Results in Well-Managed Business-Led IT Solutions
    • Actions for the CIO
    • Beware of Complacency or a False Sense of Security

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