Gartner Research

Peer Lessons Learned: Implementing Client Management Tools

Published: 12 July 2019

ID: G00391051

Analyst(s): Peer Contributors


CMTs provide capabilities to automate endpoint management tasks. However, some organizations are moving to a tool, like UEM, with broader capabilities. Infrastructure and operations leaders can leverage lessons learned from their peers shared on Gartner Peer Insights to implement CMTs successfully.

Table Of Contents


Peer Lessons Learned

  • Lesson 1: Learn About CMTs Thoroughly and Perform a Requirements Elicitation Exercise Before Purchasing
  • Lesson 2: Compare the Options Available in the Market and Engage in Proof of Concept With Different Vendors
  • Lesson 3: Hire Professional Services to Set Up CMT, and Develop an In-house Support System
  • Lesson 4: Plan Out Your Implementation Early On for Scalability
  • Lesson 5: Participate in the Training Sessions and Explore Online Tutorials
  • Methodology

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