Gartner Research

What Is the Role of Cisco UCC in a Microsoft Office 365 World?

Published: 12 July 2019

ID: G00385082

Analyst(s): Mike Fasciani , Rafael Benitez , Christopher Trueman


With organizations invested in both Cisco and Microsoft Office 365, application leaders need to decide a future direction for their UCC services. This research reviews the opportunities and risks of three commonly selected strategies — all Cisco, all Microsoft, or a combination of both.

Table Of Contents
  • Key Challenges



  • Review the Communication and Collaboration Requirements of Every Employee to Make a UCC Decision Based on Strategic Vision
  • Identify the Different Strengths of Cisco and Microsoft, and Map Them to Your Needs
    • The Case for Microsoft
    • The Case for Cisco
  • Evaluate Integration Options Ahead of Time When Planning to Use Both Cisco and Microsoft

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