Gartner Research

Business-Led IT Spend Reaches a Tipping Point — CIOs Must Lead

Published: 12 July 2019

ID: G00389018

Analyst(s): Simon Mingay , Darren Topham


A Gartner survey of business-led IT and shadow IT provides insight into significant changes in control over IT-related spend. This has significant implications for the CIO and the IT organization, and how the enterprise leads, manages and governs information and technology capabilities and estate.

Table Of Contents


  • Business-Led IT Spend Reaches a Tipping Point — CIOs Must Lead the Change to a New I&T Operating Model
    • Actions for the CIO
    • We Are Entering a New Era That Demands a New I&T Operating Model
  • The CIO Must Define the Protocol for Transition of Solutions Between the Business and the IT Organization
    • Actions Needed by the CIO:
    • CIOs Must Be Proactive in Defining Criteria and a Protocol for Managing Potential Transitions
  • CIOs Will Need to Deliver or Broker Support Services for a Diverse Range of Approaches
    • Actions Needed by the CIO:
  • Bottom Line

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