Gartner Research

How CIOs Can Dismantle IT’s Hero Culture to Support Diversity and Inclusion

Published: 15 July 2019

ID: G00382062

Analyst(s): Marie Sienkowski , Debra Logan


Hero culture hampers IT recruitment, retention and promotion. It discourages women from choosing a technology career and staying in that career for very long. To improve diversity and inclusion in IT, CIOs must reward behaviors that reduce the need for heroics.

Table Of Contents
  • Key Challenges



  • Identify Heroics That May Be Less Than Ideal for Gender Balance
    • Listen to How Management and Staff Speak, and Examine the Environment to Identify Sustained Heroics and the Cultural Rituals That Support Them
    • Catalog and Analyze Calls for Extra Effort, Excessive Volunteerism and Other Actions
  • Learn What Women Consider Important With Respect to Making a Long-Term Commitment and Fulfilling Career Progression
  • Address the Underlying Structural Problems and Gaps That Create Opportunities for Heroic Behavior

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