Gartner Research

Hype Cycle for Imaging and Print Services, 2019

Published: 17 July 2019

ID: G00402398

Analyst(s): Kristin Von Manowski , Lai-ling Lam


Cloud technologies, analytics, automation and new delivery models are driving evolution in imaging and print technology as well as services. IT leaders must harness both mature and emerging print technologies to drive operational efficiency, improve users’ experience and optimize ROI.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • 3D Printing of Consumable Personal Products
    • Conversational User Interface-Enabled Print Devices
    • Print User Behavior Analytics
    • Self-Healing System Technology
    • Managed 3D Print Services
    • Image Analytics
  • At the Peak
    • Print as a Service
    • Print Security Services
  • Sliding Into the Trough
    • Outcome-Based Service Contracting
    • UI App Enablement
    • Printer Server Elimination
    • Consumer 3D Printing
    • Cloud-Based Print Management Solutions
  • Climbing the Slope
    • Mobile Print Apps
    • Printed Electronics
    • Public Cloud Printing Services
    • Public Print Kiosks
    • Mobile Capture Workflow
    • Text Analytics
    • Enterprise 3D Printing
  • Entering the Plateau
    • Device Monitoring Analytics
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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