Published: 18 July 2019
Summary
Digital business has such scope that it can be hard to get the big picture of what needs to be tackled. This report offers a collection of Gartner frameworks to help functional leaders in the major areas of their digital journey — customers, strategy, people/culture, operating models and technology.
Included in Full Research
- How to Use This Report
- Customer
- Start With the Customer/Citizen and Expand the Digital Journey From There
- Strategy
- Determine Your Digital Journey’s Scope and Ambition
- Determine Which Business Models Styles to Pursue
- Use Industry Visions to Project What Business Models Will Dominate Each Industry
- Set a Roadmap for the Digital Journey
- Develop KPIs to Make the Goals of the Digital Journey Tangible
- People, Organization, Leadership and Culture
- Determine What Actions to Take With Organization, Team and Employee Changes Throughout the Digital Journey
- Lead the Change by Pursuing Different Leadership Tactics as the Digital Journey Progresses
- Use Culture Hacks to Nudge and Jump-Start the Organization to Move Forward Throughout All Phases of Your Digital Journey
- Operating Models
- Determine and Design How the Enterprise Operating Model Will Evolve With Digital Business
- Determine and Design How the Information and Technology Operating Model Will Evolve With Digital Business
- Technology
- Design a Digital Business Technology Platform
- Evolve Your Technology Landscape in Steps to Build Out a Digital Technology Platform
- Make Integration a Foundational Part of the Technology Evolution in Becoming a Digital Business
- What Are Other Enterprises Doing?
- Observing and Learning From Other Enterprises and Industry Trends Helps Guide Your Digital Journey
- Assess Your Digital Business Maturity