Gartner Research

Building a Business Case for HCM Technology Investments

Published: 23 July 2019

ID: G00387699

Analyst(s): Ranadip Chandra , Sam Grinter


Developing a strong business case is vital for the success of any human capital management technology investment. Application leaders responsible for HCM technology transformations should use this research as a guide for creating a compelling business case.

Table Of Contents
  • Key Challenges



  • Describe High-Level Goals and Link Investment to Wider IT and Business Goals
  • Balance Technical Ambition With the High-Level Objectives of the Investment
  • Assess Organizational Readiness
  • Balance Quantitative ROI With Qualitative Added Value
  • Estimate the Total Cost of the Investment and Position Against the ROI and Value-Add of the Project
  • Determine a Baseline From Your Existing Technologies and Processes
  • Review to What Extent Objectives Were Met, and Update Your Business Case Regularly

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