Gartner Research

3 Ways Product Managers of Infrastructure MSPs Can Improve CX Through Intelligent Automation

Published: 23 July 2019

ID: G00436140

Analyst(s): Arup Roy, David Ackerman, Rene Buest


To thrive in a world defined by new digital touchpoints, infrastructure MSPs must run their business operations with more efficiency, scalability and reliability. Product managers of infrastructure MSPs must selectively use intelligent automation to improve customer experience.

Table Of Contents


  • Apply Intelligent Automation to Improve Efficiency
  • Apply Intelligent Automation to Achieve Scalability
    • Use Case Example: How Atlassian Delivered Business Value Using IA
  • Apply Intelligent Automation to Increase Reliability

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