Gartner Research

Hype Cycle for Application Services, 2019

Published: 25 July 2019

ID: G00370019

Analyst(s): Jim Longwood


The application services market continues to experience rapid technology-driven evolution targeted at enabling or enhancing the delivery of application services. To achieve an optimal services sourcing strategy, track the evolution of technologies covered here to make informed investment decisions.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Intelligent Automation for Application Managed Services
    • Low-Cost Domestic Sourcing (“Rural Sourcing”)
    • Quality Engineering
    • PMO/PPM as a Service
    • ERP and Agile for Implementation
    • Human-in-the-Loop Crowdsourcing
    • AI-Related C&SI Services
  • At the Peak
    • DevOps Application Testing
    • Digital Integrator Technologies
    • Cloud ERP for Global Enterprises
    • ERP and Agile for Support
    • IoT Services
    • Agile Project Management
    • Managed Application Services Communities
  • Sliding Into the Trough
    • Robotic Process Automation Offerings
    • Digital Business Consulting Services
    • Digital Business Transformation
    • Enterprise-Class Agile Development
    • Application Portfolio Management
    • IT/OT Integration
    • Interactive Application Security Testing
    • Agile Application Testing Services
    • Cloud Service Brokerage
    • Crowdtesting
    • Managed Crowdsourced Communities
  • Climbing the Slope
    • DevOps
    • Application Security Testing Suite
    • IoT Integration
    • Multisourcing Service Integrator
    • Application Security Professional Services
  • Entering the Plateau
    • Data and Analytics Services
    • Marketing and Customer Management Consulting
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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