Gartner Research

Hype Cycle for the Communications Service Provider Digital Operating Model

Published: 26 July 2019

ID: G00370339

Analyst(s): Mentor Cana , Neil Osmond


Capabilities that CSP CIOs can employ to redefine the IT operating model are the focus of this Hype Cycle. Some cited are mature, but underutilized by CSPs. Others are emerging and potentially compelling for CSPs looking to exploit opportunities with digital platform business models.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off The Hype Cycle
  • On the Rise
    • Intelligent Automation
    • Open-Source Contribution
    • Augmented Intelligence
    • Platform Operating Models
  • At the Peak
    • Business Ecosystems
    • Talent Transformation for Digital Business
    • Product-Centric Delivery Model
    • Business Capability Modeling
    • Enterprise Agile Frameworks
  • Sliding Into the Trough
    • Design Thinking
    • Digital Dexterity
    • Digital Business Transformation
    • Enterprise-Class Agile Development
    • Bimodal IT Operations
    • A Digital Business
    • Innovation Management
  • Climbing the Slope
    • Agile Ops
    • DevOps
    • Cost-to-Serve Analysis
    • Digital Optimization
    • Organizational Change
  • Entering the Plateau
    • Partner Relationship Management (PRM)
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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